Frequently Asked Questions
DocPin Safe Vault Reference Hub
Every file you upload is structured inside an isolated server-side cache. Your vault undergoes strict cryptographic isolation so no user has cross-access to another database segment. RAM decryption keeps your decrypted media records completely invisible to server-disk caches.
Yes. If you have a verified email linked to your profile, click on Forgot PIN on the mobile screen entrance. An email token dispatch will arrive securely. This reset challenge allows resetting your secure 6-digit access PIN instantly.
If you designate a share link as One-Time Download, our database monitors the first viewing handshake. The moment the recipient's browser decrypts the stream, the backend immediately executes a hard-delete trigger on that share link. Any further clicks reload an immutable Cryptographic Shred notice.
Every free account is allocated standard storage slots. You can expand constraints by buying secure upgrades (Basic, Pro) via Razorpay, or by sharing your Referral Code with colleagues. Each registered referral grants +1 storage slot of verified lifetime space for you and your companion.
Yes. When you delete a file, DocPin permanently removes it from your active storage in Supabase, making it inaccessible through the application. Any infrastructure-level backups, replication, or temporary caching are managed by the underlying cloud provider according to their data retention policies.